Counselling Services - Crisis Counselling Program

  • Manitoba Suicide Line - 24 Hours 1-877-435-7170
  • Crisis Line - 24 Hour Crisis Line (204) 786-8686
  • Toll free 1-888-322-3019         TTY (204) 784-4097 
  • Manitoba Farm & Rural Support Services Stress Line: 1-866-367-3276
  • Manitoba Farm & Rural Support Services Online counselling:


What is the Crisis Program?
The Crisis Program operates the crisis phone line that offers confidential counselling, support and referral. Counsellors are there to help improve the quality of life of our callers and to prevent suicides.

When does it operate?
The Crisis Line and Manitoba Suicide Line operates 24 hours a day, 7 days a week.What is crisis? A crisis is a time in your life when you feel like you can't cope.

You may experience

  • Feelings of fear, failure, uncertainty, powerlessness, hopelessness, confusion, hurt and sadness
  • A sense of losing control
  • Thoughts of ending yout life
  • Headaches, muscle tension, chronic fatigue or other physical problems
  • Changes in eating or sleeping habits
  • Isolating yourself
  • Difficulty concentrating
  • Anger and other mood swings
  • Alcohol or drug problems

Who can call the Crisis Line?
Anyone who wants to discuss a problem can call. You do not have to be in crisis or suicidal to call. The Crisis Line is open to anyone who needs help.

People call to talk about

  • Depression
  • Anxiety
  • Loss
  • Seperation
  • Family and relationship problems
  • Grief
  • Self-esteem
  • Suicide
  • Childhood abuse
  • Family violence
  • Substance abuse
  • Life changes
  • Feelings of shame, failure, guilt or helplessness

Calling the Crisis Line can be a good place to start whe n trying to sort out a problem. We can also refer you to another service.

Are calls confidential?
Yes. Counsellors may ask for your first name and other personal information. This is to help them understand your needs better and help you.

One of our goals is to prevent harm to anyone. If we believe that someone is in dan ger, we may have to share information with ano ther service in ord er to keep them safe.

What if I'm Having Thoughts of Suicide?
The Mantioba Suicide Line is ava ilable for peopl e who:

• Are experiencing thou ghts of suicide
• Are concerned abo ut someone they believe may be at risk of suicide
• Are grieving the loss of a loved one by suicide

Who are the counsellors that answer the phone?
They are either staff counsellors or skilled volunteer counsellors.

Staff counsellors have extensive training and experience. They are certified crisis counsellors through the American Association of Suicidology.

Volunteer counsellors ha ve been trained at Klinic in crisis intervention, suicide prevention and counselling . They are supervised by a team of staff counsellors.

What can I expect when I call?
The counsellors will help you understand your problem and provide support. They will help you find new ways of coping and understand your own personal strengths and values . They will treat you with compassion, and without judging you.

The counsellors can also refer you to other specialists and resources.

What if I want to see a counsellor in person?
Call (204) 784-4067 to learn about Klinic's Communitv Drop-In Counselling Program. This program offers free Counselling at different places across Winnipeg.

What if I want to volunteer?
Calll (204) 784-4006 to find out about volunteering on the Crisis Line.

Working Together
The Crisis Program is part of Winnipeg's crisis response system. We work with other agencies to provide the best possible service.

Klinic is a member of the

• Manitoba Network for Suicide Prevention
• Canadian Association for Suicide Prevention
• American Association for Suicidology,

Klinic is accredited by the Canadian Council on Health Services Accreditation. It is funded by the Winnipeg Regional Health Authority.

“Calm in the Storm: Coping with the Stresses of Life”- Learn  about what stress actually is, its affects and how to manage stress and live a life that is calmer.  Click here for more information

For additional information check our resources section here.

Copyright @ Klinic Community Health Centre.
870 Portage Avenue, Winnipeg Manitoba R3G 0P1
Phone: (204) 784-4090 admin. Fax (204) 772-7998 medical Fax (204) 784-4013